Shipping & Returns Policy

At Kindle & Clay, we strive to offer you the best products and services. Below are the details of our shipping and returns policy.

1. Shipping Information:

• Processing Time: All orders are processed within [insert processing time] business days. Orders are not shipped or delivered on weekends or holidays.

• Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping method selected.

  • Standard Shipping: [insert time frame]

  • Expedited Shipping: [insert time frame]

  • International Shipping: [insert time frame]

• Shipping Methods: We use trusted shipping carriers like [insert carriers], but reserves the right to change delivery providers without prior notice.

• Order Tracking: You will receive a tracking number via email once your order is shipped. If you have questions regarding your shipment, please contact us with your order number.

2. International Shipping:

• Kindle & Clay offers international shipping to [insert countries or regions]. International customers may be subject to customs duties and taxes, which are the responsibility of the customer.

3. Returns & Exchanges:

• Return Window: If you are not satisfied with your purchase, you can return most items within [insert return window, e.g., 30 days] of receipt for a full refund or exchange. Products must be unused, in original packaging, and in resaleable condition.

• Non-Returnable Items: Certain items, including [list non-returnable items], are not eligible for returns or exchanges.

• Return Process: To initiate a return, please contact us at support@kindleandclay.com with your order number and reason for return. Our customer service team will guide you through the return process.

• Refunds: Refunds will be processed to the original payment method within [insert processing time, e.g., 5-7 business days]. Please note, shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or an error occurred with your order.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us immediately at support@kindleandclay.com with photographic evidence. We will assist you in getting a replacement or processing a refund.

5. Exchanges:

• If you would like to exchange an item, please follow the same procedure as for a return. Exchanges are subject to stock availability, and you will be responsible for the return shipping cost.

6. Cancellations:

• You can cancel your order within [insert cancellation window, e.g., 24 hours] of purchase by contacting our customer service team. After this time, we may have already processed and shipped your order.

7. Contact Us:
If you have any questions or need further assistance with shipping or returns, please don’t hesitate to reach out to us at support@kindleandclay.com.