FAQ (Frequently Asked Questions)

Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled the most common questions from our customers. If you need further assistance, please feel free to contact us.

1. What is the processing time for my order?

All orders are processed within [insert processing time, e.g., 1-3 business days]. Once processed, your order will be shipped and you’ll receive a tracking number via email.

2. How long will it take for my order to arrive?

Delivery times depend on the shipping method you choose and your location. Here are the estimated delivery times:
- Standard Shipping: [insert time frame]
- Expedited Shipping: [insert time frame]
- International Shipping: [insert time frame]

3. Do you offer international shipping?

Yes, we ship internationally to [insert countries or regions]. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Can I change or cancel my order after I’ve placed it?

You can cancel your order within [insert cancellation window, e.g., 24 hours] by contacting our customer service team. After this time, we may have already processed and shipped your order.

5. What if my order arrives damaged or defective?

If you receive a damaged or defective item, please notify us immediately at support@kindleandclay.com. Provide your order number and photos of the damaged item. We will assist you with a replacement or refund.

6. How do I make a return or exchange?

To return or exchange an item, please refer to our Shipping & Returns Policy for the full process. You must return items in their original condition within [insert return window, e.g., 30 days].

7. Are there any items that cannot be returned or exchanged?

Some items, such as [list non-returnable items, e.g., candles that have been opened], are not eligible for return or exchange.

8. Do you offer gift cards?

Currently, we do not offer gift cards, but check back in the future for updates.

9. How can I contact customer service?

You can reach our customer service team at support@kindleandclay.com. We will respond as quickly as possible.

10. Can I track my order?

Yes, once your order ships, you will receive a tracking number by email to track your package.

11. Do you offer free shipping?

We offer free shipping on orders over [insert amount, e.g., $50] for domestic orders. International orders may be subject to shipping fees.

12. Do you sell products in stores?

Currently, we only sell our products online through our website. Stay tuned for future updates!

13. How do I sign up for your newsletter?

To sign up for our newsletter and get exclusive updates, promotions, and news, simply [insert method, e.g., "sign up on our homepage" or "enter your email in the newsletter popup"].